Based in Grant, MI, we primarily serve a 50-mile radius which includes Grand Rapids, Muskegon, and Holland. However, we support commercial operators across Northern, West, and Mid-Michigan for strategic projects and multi-location service contracts.

Yes. We are a verified Veteran-Owned Small Business. This background drives our focus on discipline, accountability, and the "mission-critical" nature of your refrigeration needs.

We strive to respond to all service requests within 24 hours. We prioritize immediate assistance calls based on severity, such as total system failures that threaten inventory or operations. Emergency dispatch fees apply outside normal business hours.

We provide expert diagnostics, repair, and installation for all major commercial brands, including Manitowoc, Hoshizaki, Scotsman, and more. Our technicians are manufacturer-educated to ensure your specific equipment is handled correctly.

No. We specialize exclusively in independent units, including walk-in coolers/freezers, reach-ins, prep coolers, and ice machines. We do not provide service for large-scale rack systems.

Union training ensures our technicians meet the highest standards of safety, technical expertise, and professionalism. Our clients benefit from work that is done correctly the first time, reducing long-term costs and repeat failures.

To provide high-quality, union-standard service, we do not perform "quick fixes." A 2-hour minimum allows our technicians the time needed for thorough diagnostics, proper repair, and performance testing to ensure the problem is fully resolved.

Our standard payment terms are Net 30 days, unless otherwise agreed upon in writing. We value long-term partnerships and strive for a transparent, professional billing relationship with all our business clients.

For most commercial environments, we recommend a bi-annual (every 6 months) PM schedule. High-volume operations or locations with poor water quality may require quarterly visits to prevent scale buildup and system failures.

Poor water quality is a leading cause of equipment failure. Many manufacturers will not cover repairs caused by scale or lack of filtration. Our PM programs include water quality analysis to ensure your warranty remains valid and your machine stays clean.

Yes. Our "Diagnostic Fee" is free for the first hour. If further repair is needed, we provide a detailed quote and wait for upfront customer authorization before proceeding with additional labor or parts.

We provide a 30-day workmanship warranty on all service work. This covers our labor for that specific repair. Parts are subject to manufacturer warranties, which we help our clients manage and process.

Yes. We are authorized dealers and installers of Bohn® refrigeration equipment, known for industry-leading performance. We provide precision installation for restaurants, grocery stores, and hospitality facilities.

Absolutely. Our service model is designed for scale and consistency. We align expectations once with facility managers and execute the same high standard across all locations, providing documented service history and predictable pricing.

We prioritize Original Equipment Manufacturer (OEM) parts. This ensures the best fit, maintains your equipment’s efficiency, and protects any existing manufacturer warranties.

We charge a standard $110 Truck/Service Vehicle fee per trip within our local area. For clients outside of our 50-mile range, an additional $0.70 per mile fee is applied to cover the increased operating costs.

A PM visit includes a full system inspection, cleaning using manufacturer-recommended chemicals, performance checks, and operational verification. It is designed to catch issues before they become emergency breakdowns.

We focus on professional foodservice, hospitality, healthcare facilities, and grocery stores. Any environment where reliable refrigeration and ice production are critical to the business mission.

Yes. For our facility-managed and corporate clients, we are comfortable working within NTE limits. We provide transparent documentation and upfront authorization requests if a repair will exceed a pre-set limit.

The best way to start is by calling us at (616) 368-7027 or requesting a quote through our website. We can discuss your equipment inventory and set up a maintenance plan that fits your business needs.